物流政策

Shipping Policy

Effective date: 17 August 2025

Thank you for choosing Nordic Apothecary. This policy explains how we process, ship, and deliver orders placed on our website.

1) Where We Ship

  • Domestic: Norway (all counties).

  • International: EU/EEA, UK, North America, Asia-Pacific, and most other regions.

  • We may restrict shipping to certain countries or products due to local regulations on dietary supplements. If your destination is unavailable at checkout, contact [support@nordicapothecary.com].

2) Processing Times

  • Handling time: typically [1–2 business days] after payment confirmation.

  • Orders placed after [14:00 CET/CEST] or on weekends/holidays are processed the next business day.

  • During product launches, promotions, or holidays, handling times may be slightly longer.

Fulfillment origin: [Oslo, Norway] (unless otherwise stated).

3) Shipping Options & Estimates (after dispatch)

  • Economy (may be untracked in some regions): [5–15 business days]

  • Standard Tracked: [3–10 business days]

  • Express Courier (DHL/UPS/FedEx or similar): [1–5 business days]

Estimates are provided by carriers and exclude customs clearance times. Rural or remote areas may require additional days.

4) Rates, Free Shipping & Order Splits

  • Shipping fees are calculated at checkout based on destination, weight, and service level.

  • Free shipping thresholds may apply and will be shown at checkout (where available).

  • We may ship orders in multiple parcels to speed delivery; this will not increase your shipping cost.

5) Tracking

  • You’ll receive a shipping confirmation email with tracking details (for tracked services).

  • Tracking may take 24–48 hours to update after dispatch.

6) Customs, Duties & Taxes (International Orders)

  • Unless otherwise noted at checkout, international orders are shipped DAP/Delivered At Place: import VAT, duties, and brokerage fees may be collected by your local customs authority or carrier upon arrival.

  • If you refuse to pay import fees and a parcel is returned or abandoned, the original shipping charges are non-refundable and any return/abandonment fees may be deducted from your refund (see our Return & Refund Policy).

  • It’s your responsibility to ensure that our products are permitted for import in your country.

Norway: Prices shown for deliveries within Norway typically include MVA (VAT). International prices may exclude local taxes unless stated at checkout.

7) Address Accuracy & Changes

  • Please confirm your shipping address carefully. We’re unable to redirect parcels after dispatch.

  • For corrections before shipment, email [support@nordicapothecary.com] as soon as possible with your order number and the correct address. We’ll try to help if the order has not been processed.

8) Delivery Issues (Lost, Stolen, Delayed)

  • If your parcel is marked delivered but you haven’t received it, check with household members/neighbours and your local post office or pickup point.

  • For loss or non-delivery, contact us within [7–14] days of the last tracking update. We’ll open a carrier investigation.

  • Replacement or refund outcomes depend on the carrier’s findings and the service purchased (tracked/insured), without limiting your statutory rights.

9) Damaged Parcels

  • If your order arrives damaged, contact us within 7 days of delivery at [support@nordicapothecary.com] with photos of the outer box, shipping label, inner packaging, and the product. We’ll arrange a replacement or refund per our Return & Refund Policy.

10) Heat-Sensitive Products (Seasonal Guidance)

  • Some supplements can be sensitive to temperature. During warm periods, we may:

    • Ship Monday–Thursday to avoid weekend holds, and/or

    • Offer insulated packaging/cold-pack add-ons at checkout (where available).

  • If you decline temperature-control options and choose a non-expedited method, we cannot guarantee against heat exposure in transit (this does not affect your statutory rights regarding defective products).

11) Undeliverable & Return-to-Sender Parcels

Parcels returned due to incorrect address, unclaimed pickup, or refusal to pay customs fees are treated as undeliverable:

  • Original shipping costs are non-refundable once shipped.

  • Reshipment can be arranged upon request; additional postage will apply.

  • If you prefer a refund instead of reshipment, we’ll process it when the parcel is received back in resalable condition (see Return & Refund Policy for details).

12) Pre-Orders & Backorders

  • Pre-order/backorder items display estimated ship dates on the product page.

  • Orders containing both in-stock and pre-order items may ship together on the latest date, unless you choose split shipping at checkout (additional fees may apply).

13) P.O. Boxes, APO/FPO, Pickup Points

  • P.O. Boxes/Parcel Lockers: available with select services and destinations only.

  • APO/FPO/DPO (military addresses): supported via applicable postal services where available.

  • Pickup points (e.g., Posten/Bring pickup): offered at checkout when supported.

14) Holidays & Service Interruptions

We do not ship on Norwegian public holidays or when carriers announce service suspensions due to weather or other events. Notices will be posted on the site when possible.

15) Contact

Questions about shipping? We’re here to help.
Email: [support@nordicapothecary.com]
Return address: [Nordic Apothecary, Street & number, Postal code City, Norway]

Note: This Shipping Policy forms part of our Terms of Service and should be read together with our Return & Refund Policy and Privacy Policy. Nothing here limits your rights under mandatory consumer protection laws (including EU/EEA rules and Norwegian law).